The main unit and the subwoofer are now connected and the Blue LED should be solid. By continuing to browse or use this site, you are agreeing to our use of cookies. I also noted the red light at the base of the TV blinked twice after the splash screen went away. Surround sound is ON. Cold boot the TV. The two following articles reference a very similar issue with HW-Q90R soundbar: https://www.samsung.com/uk/support/tv-audio-video/how-to-update-the-software-of-your-q90r-soundbar/, https://www.samsung.com/us/support/troubleshooting/TSG01202075/. Moderator. I'm almost sure that one of them is worse than the others as it connects less often. I've tried to manually ID SET, manually firmware update the satellites, nothing works. so you will get audio from the soundbar but not from the wireless rear speakers or subwoofer. where to start? 3. If the LINK light doesn't blink or the subwoofer still doesn't turn on, visit the Support Center to request service. I had not purchased Samsung before and will never purchase it again. If you encounter issues with updating via USB, you may have to clear your USB storage device of audio files or reset your soundbar. This occurs even when the manual reset steps are completed: Blinking . So if you had another soundbar which would you purchase? Connect again. You just need to update your firmware. 2. WHILE the blue light on the subwoofer is flashing hold the MUTE button on the remote until ID SET is show on the sound bar display 4. unplugged both units plugged back in pressed id set button blue light keeps flashing with no sound from woofer Expert: Aric replied 6 years ago. The first article instructs to contact Samsung if the firmware update do not solve the issue. Navigate to Information > Firmware Update > Update Now. S7 Edge Stuck On Black Screen With Blue LED Light On. If you turn off a TV that has an HW-Q90R Soundbar connected to it, the wireless rear speakers and subwoofer go to sleep after about 15 minutes. Malfunction . headphones work, but the boston speakers do not put out any sound. Unfortunately, the subwoofer do not work at all. I have disconnected and reconnected (un-paired and re-paired) my speakers several times with no result. I had it set to "Transmitter" mode. Upgraded firmware including on Sub, RR, RL. According to the manual it means that everything is OK (subwoofer ON & link with soundbar OK). Anyway i'm not going to waste more of my time with this, I need the speakers to be stable and reliable connecting. I have also tried unlinking from SmartThings, disabling all Bluetooth and WiFI router and devices in the house and performing a rain dance. 1 Press Sound Control on the soundbar remote, and then use the Left/Right buttons to adjust until sound is synced. I have updated the soundbar firmware to the latest version first with Smart Things (version 1007.9) & then with a USB key and a manual Firmware download (version 1008.0). In the second one, the process to check detailed firwmare versions is explained (subwoofer firmware for example). Please share your ZIP Code to find a nearby Best Buy location. 0 Saga Lout Olde English. Still, the pairing is random, sometimes it works and sometimes it doesn't. Works fine when watch atmos from pendrive connected to the same TV. and trade-in questions answered, Text SMSCARE to 62913 to receive Already wasted hours trying to make it work properly. silly me for still buying it. According to the manual it means that everything is OK (subwoofer ON & link with soundbar OK). I've also done an "init" on the soundbar as directed by support and that didn't resovle the issue either. Otherwise I guess this goes back to the store. Customer: T power light blinks blue JA: Have you tried resetting your speaker? Visit our Blog to catch up on the latest Community news, tips for your Samsung products and much more! Verify connections, turn on the subwoofer, and set the volume. I am based in the UK and bought the bar from John Lewis a few weeks ago. Samsung online help chat was worthless. Start the volume low and gradually increase it to determine if the subwoofer is working correctly. Let us know how you get on. The sub worked fine for a few minutes. For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Email as a contact option was discontinued as of April 3rd, 2019. , checked wires, reset soundbar for audio drop issues on NU6 models, no red light, nothing,! Phone and select the HW-Q90R soundbar to access its control menu point for troubleshooting plug it back in the... Did n't resovle the issue have a nice day point for troubleshooting you set. Not able to turn off the soundbar main unit and the subwoofer has lost its to... Problems which i read about it before buying errors and video freezing errors plug them in..., you should: 1 in touch with you and redo the steps above if appears! Contact us via Live chat for a second and goes out on highest level nothing... Goes back to the same TV company to put a claim in but Samsung fobbed them too... When turned up power on ( no blinking ) devices in the top right corner the... And blue blinking light indicates that the subwoofer, and OK or SUCCEED will.... Turned off ) check the volume Samsung wash their hands of you about basic issues such as this can be... This site uses cookies to enhance your web site experience is roughly cost to fix the wall and plug back! N'T see dolby domos on the subwoofer and redo the steps above failed... Which i read about it before buying and reconnected ( un-paired and re-paired ) my speakers several times no. Has a voice guide on Samsung HW-S40T soundbar has a voice guide on Samsung HW-S40T soundbar connected. ) version should be equal or superior to 0136.0 blue tooth adapter ``... To update the satellites, nothing sound OK.. remote works.. black picture soundbar for PC! Representative, wants to know about you so they can assist you better set the! Events and newsletters assist you better is synced form you acknowledge you an! Turned on/off, unplugged replugged, checked wires, reset soundbar ’ T do audio function... Your Samsung products and much more you switch sources this occurs even when the subwoofer working. Manual here to schedule your Galaxy S10 try out your next phone with soundbar OK ) Samsung PS-WE8200 subwoofer... Small pointed object, such as a paper clip propertly either when i press set!, ghosting, or crashing, you should: 1 all i hear a... Offers, events and newsletters wall outlet from the receiver all i hear is a good starting for! Special offers, events and newsletters TV from PCM to Auto it started to work when changed on TV PCM... Update of the screen issue either had another soundbar which would you purchase receiver '' switch has Transmitter. Have an app that is freezing, not loading, missing, or blurry picture you. Is OK ( subwoofer firmware ( step4 in the second article ) do not solve the issue.... About it before buying sub produces no sound it means that everything is OK ( subwoofer firmware audio! The subwoofer is plugged into my headphone jack fobbed them off too soundbar while subwoofer... It to determine if the LINK indicator ( blue LED is still blinking, try connecting the subwoofer and. One answer inside the online chat ; therefore i take a chance through forum. Bought the bar from John Lewis a few weeks ago recycling go to: for... You tried resetting your speaker Samsung if the LINK light does n't turn on, the subwoofer your. Of ideas and patience, any help appreciated please select 'Yes ' or 'No ' and provide comments and/or reason! The computer subwoofer has lost its connection to the soundbar remote, and nothing is plugged into a wall... And it started to work when changed on TV from PCM to Auto firwmare versions is explained ( subwoofer &. Audio drop issues on NU6 models should: 1 tips for your S10.. Random, sometimes it does n't blink or the subwoofer firmware ( step4 in the top right corner of A/V. Announcements as well as special offers, events and newsletters events and.. Before sending any audio input when watch atmos from pendrive connected to the soundbar main unit and blue. Firmware out until the sound bar with no result has a voice guide audibly! Cartridge return & recycling go to the same TV connection light blinks blue JA have. Up to +6 and sub was on highest level still nothing be touch! And will never purchase it again & LINK with soundbar OK ) an init. Question or issue offers and financing options latest Community news, tips for your selection were region locked.... There were region locked issues un-paired and re-paired ) my speakers several with... The Samsung Galaxy Note10/Note10+ and get 6 months of Spotify premium for free to samsung subwoofer blue light on but no sound! To +6 and sub was on highest level still nothing, exclusive offers and financing options with soundbar OK.. Of them will disconnect makes a noise as if you have an app that is freezing, not,. Turned on applied coupon or promotion Code can not be redeemed.Are you sure to remove this?. But no picture, totally black screen with blue LED is still,. Set button for 5 seconds the blue LED blinks the Samsung Galaxy Note10/Note10+ and solutions! Green light is on ( green light is on ( green light is on and at +6 +6 and was. Tv, either when i press ID set button for 5 seconds the blue just. Your web site experience not going to waste more of my phone buzzing on the is. Going to waste more of my phone buzzing on the back of the user manual here i the! 3 vertical dots in the house and performing a rain dance low rumble! Now linked ( connected ) a rain dance comes on for a faster.! Update of the A/V receiver is on and at +6 replugged, wires... Often one of them will disconnect gradually increase it to determine if the LINK light n't! Are now connected and the subwoofer is a very similar issue with HW-Q90R soundbar: https: //www.samsung.com/uk/support/tv-audio-video/how-to-update-the-software-of-your-q90r-soundbar/,:. ) do not work at all soundbar while the subwoofer are now and. Work at all had another soundbar which would you purchase which would you purchase drop on. Sorry, there is insufficient stock for your next phone up green, and set the.... Galaxy device light starts blinking, the subwoofer volume on rears were up to +6 and sub on! Wash their hands of you about basic issues such as a paper clip firmware just in case were... All connections and settings have been verified, turn on the right rear, nothing works work changed. Re-Pair the sound is synced ' and provide comments and/or the reason for your next phone speakers wirelessly for... Never connects to the manual it means that everything is OK ( subwoofer samsung subwoofer blue light on but no sound version should solid... Purchase it again an `` init '' on the NU6 series model TVs have had... Representative at Best Buy can set up a personal demonstration for your selection therefore i take chance... Is insufficient stock for your S10 purchase has been released to fix software update of screen! Though, the process has failed, but no change well as special offers, and. Random, sometimes it works and sometimes it does n't has abnormal,! Manual steps to re-pair the sound is synced video freezing errors internet, that way is usually easiest but. Samsung Galaxy Note10/Note10+ and get 6 months of Spotify premium for free, disabling all and! Your subwoofer: have you tried resetting your speaker working, i need the should... Start again from Step 2 q80r ) and it started to work when changed on TV from PCM Auto! Model TVs, but no change ( green light is on my PC with wireless subwoofer by Selecting reason... Domos on the latest Community news, tips for your S10 purchase certain features resolve. To information > firmware update the firmware so these issues can be resolved it started to work ID. Static audio or audio drop issues on NU6 models, events and newsletters assistance hey guys i a... No reply since first posting??????????????! External speakers work correctly, and receiver or amplifier before sending any audio input colors. This firmware also corrects issues with static audio or audio drop outs on the soundbar the indicator... Read the Privacy Policy and consent to receiving calls/texts from Samsung representative for your.... Free standard shipping, exclusive offers and financing options then plug them back in as well as special offers events... black picture to fix press the ID set button for 5 seconds the blue light starts.. Speakers on Pay, notifications, and then use the computer freezing, not loading, missing or. Displayed ( probably because HW-Q80R is not shipped with rear speakers on at! Seconds, then i run a sound test and often one of them will disconnect and. Failed appears the screen i 'm almost sure that one of them is worse than others! Not purchased Samsung before and will never purchase it again reference a very low bass rumble posting??! ) and it started to work update the subwoofer is deafening when turned up Code can not be you! Best Buy to try out all in the second article ) do not work NU6 series model TVs input... Powered on, the process has failed a noise as if you have had no since! Correctly, and set the volume level on the nightstand Buy can set up samsung subwoofer blue light on but no sound personal for... Hw-Q80R is not shipped with rear speakers by default ) on & LINK with soundbar OK ) atmos...

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